Refund policy

Returns & Refunds

We want you to feel confident in your purchase.

Due to hygiene and safety considerations, used or worn products are not eligible for resale. However, in cases of damage, defect, or fulfillment error, we may require the item to be returned for inspection and verification before approving a replacement or refund.

If your Twerkee™ arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at hello@thetwerkee.com.

To help us assess the issue, we may request:

• Your order number

• A description of the issue

• Clear photos or video of the product

If a return is required, instructions will be provided. Once the issue is verified, we will issue a replacement or refund as appropriate.

Shipping costs are non-refundable unless the issue was due to our error. We reserve the right to limit or deny claims in cases of suspected abuse or fraud.